Network Management Services

Network Hardware Resale’s network service and support programs are designed with real-world networks and budgets in mind. We’ve tailored asset management, technical support and maintenance programs to deliver expert service at affordable rates.

Netsure Hardware Maintenance: NHR’s NetSure maintenance program combines 24x7 TAC support and advanced hardware replacement for complete network coverage. An affordable price structure and extended product support make this a smart choice for network edge and end-of-life equipment.

Asset Recovery : NHR’s Asset Recovery Program is a fast, easy way to liquidate or trade-in excess networking equipment. On-site assessment, de-installation, packing and logistics services are available.

Hardware Warranties: All NHR pre-owned networking equipment includes the industry’s best guarantee -- a one-year, advanced placement warranty. Extended warranties are also available.

Technical Support: NHR offers 24x7 TAC support staffed by Cisco-certified technicians. Reach knowledgeable network pros for rapid issue resolution, on a variety of technology platforms, at a fraction of manufacturer support costs.

Assurance Assessment: Optimize your maintenance, warranty and sparing strategies to avoid downtime, without draining your budget. NHR sales and technical professionals review your architecture and customize a strategy for your budget and environment.

Rental and Leasing : Fill short-term demands or meet immediate needs for networking technology with limited capital with NHR’s flexible equipment rental and leasing options.

Use Us! Seriously, Any Time.

NetSure™ network service and support programs offer exceptional tech support services 24 hours a day 7 days a week.

With NHR’s NetSure maintenance program, you have the ability to select the level of support that makes technical and financial sense for your core services, access and distribution layers, as well as remote offices or any other area within your network.

Check out how NetSure™ compares* to SMARTnet® in customer satisfaction.

*NHR Customers were asked to rate satisfaction on a scale
from 1 to 5 (1 being poor and 5 being excellent).
 

Our Cisco-certified technicians have hands-on network experience and are expertly trained in responsive service and rapid resolution methodology.

NetSure Advantages

• Save as much as 90% on hardware maintenance
• Next-day advanced replacement of failed equipment Technical support 24x7 by phone, email and IM
• Cisco-certified technicians with hands-on network experience
• Responsive service and rapid resolution methodology
• One support resource for multi-manufacturer network environments
• Support for current and previous generation hardware
• Flexible contracts

Carrier and delivery limitations may apply to some locations.

NHR NetSure™ is More than Maintenance

NHR offers full network consulting services to help you architect and configure your environment for optimal performance. We're available to help whenever you need an extra resource for a project or additional Cisco or networking expertise for an important upgrade.

Whether you bought the equipment from us or not, our team of Cisco-certified engineers is here to help. Call us to take on a large project, a small installation, or even schedule a short-notice troubleshooting call to tackle an unexpected problem. Areas of expertise include:

• Voice Installation
• Security Installation & Configuration
• Wireless Installation & Configuration
• Large Router and/or Switch Installation & Configuration
• Optical Gear Installation & Configuration
• MPLS Configuration and Troubleshooting

To get more information about professional services email our professional services coordinator today.

NetSure™ - Premium maintenance. Manageable cost.
The Smart Alternative to Cisco SMARTNet^®

Netsure™ offers a complete network coverage solution customized to your network and budget needs. Save as much as 50-90% on hardware maintenance without compromising your network performance, reliability or support.

The NetSure™ advantage:

Premium, Full-Coverage Maintenance
Extend your equipment life, protect your edge and manage your network performance with Network Hardware Resale’s 24x7 NetSure™ premium maintenance services. NetSure™ maintenance services offer network fulfillment, monitoring and management in a single solution providing comprehensive protection for all network configurations.
Read more.

Flexible, Scalable Services
NetSure™ bundled services offer a flexible, full-coverage solution customized to meet and support your network. Select the bundle that best first your network budget and needs. Read more.

Network Life Extension and Performance Optimization
NetSure™ LifeScan offers a network performance solution leveraging multi-vendor and multi-generation strategies to effectively address environment operational challenges, as well as network hardware, software, support, maintenance, and improvements. Read more.

Comprehensive Network Monitoring and Management
NetSure™ Network Monitoring and Managed Services offer an integrated solution extending the life of your network through the delivery, monitoring and management of critical network bandwidth and application infrastructure, as well as asset management. Read more.

24x7 Global, Certified Support
Backed by global distribution centers that reach every major market within 24 hours and an expert technical team with 15+ years of network root cause analysis, NetSure™ offers 24x7 global technical support, network monitoring, and next business day hardware replacement, guaranteed. Read more.